Right of withdrawal - Cooling off period
What should I do in the event of a damaged package at the door?
If the package of the package is damaged or the box looks opened, inform the driver immediately and refuse the package!
If you nevertheless accept the package, we will ask you to take 5 high-quality photos of the damaged packaging in the presence of the delivery person.
If possible with the delivery person in the background.
What should I do with a damaged product?
Is the product you ordered damaged or the package has been opened and is a part of your order missing,
Please contact us asap and take photos of the damaged item and the packaging if necessary.
Only in that case can we appeal to our transport insurance for you.
What do I have to do to cancel a purchase?
It may happen that after purchasing a product you find out that you actually wanted to order another product.
In that case, contact us within 14 days after receiving the products to return or exchange the purchase.
The product can only be returned unused and in the original packaging.
From the moment of cancellation you must return the product within 14 days.
You must at all times ensure that the item is properly packaged and returned to us with padding if possible.
We will send you a return label via e-mail which you can print out and with which you can return the package for free.
The costs for sending back are for the account of the customer.
The package can be delivered at a Post.nl point.
Keep the proof of return well until we have received the shipment.
Once we have received the product in good condition, we will refund the purchase amount within 14 days after your cancellation minus the shipping costs.
If we do not receive a product return within 14 days, we will wait to refund.
We pay back using the same payment method that you also used when paying.
Note: Light sources are consumables.
The manufacturers give no guarantee on the performance to be delivered and therefore there is no right to exchange or return for early failure of a light source.
Returns can only be made with non-ignited and originally packaged light sources